Latest in: Uncategorized
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Leading large Design organizations, I’ve realized one of the most important areas to gain leverage is through time management. I’ve prototyped many approaches to streamlining my days, maintaining focus, and getting results. I’m going …
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By user
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August 21, 2022
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Appreciate Fast Company including me and other industry experts for our perspectives on how consumer psychology can help you identify ways to exceed expectations and drive customer satisfaction. "Deep customer insight stems from understanding …
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By user
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July 23, 2022
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Photo by Scott Webb from Pexels I prefer an experience-led product development process. I could probably write a book on this one. For now, I’ll provide the core of my POV. An experience-led process yields better outcomes. …
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By user
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July 13, 2021
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I’m excited to join an awesome lineup at the HOW Design Creative Leadership Summit — focusing on emerging challenges faced by leaders in design, product, and engineering. Increase your impact by becoming an in-house …
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By user
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May 1, 2021
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I had the pleasure of being featured on the Life at Expedia Group blog as part of the New Arrivals series. In this interview, I talk about my journey into Experience Design, what excites …
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By user
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February 1, 2021
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Last week I started a new journey as Head of Design for Expedia Group. I’m energized and humbled by the opportunity to demonstrate the power of an experience-led company and to reinvent the travel industry. …
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By user
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January 11, 2021
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Sharing this quote from Bruce Mau, co-founder of The Massive Change Network. When you're leading transformation, it's all too easy to not acknowledge what is already working. “How do you help people embrace change? …
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By user
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August 14, 2020
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With summer in high gear, the myriad of post-pandemic reports are touting rapid change and prep for a new normal. Companies have been talking about the transformation they’ve undergone during the pandemic, including Satya Nadella stating …
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By user
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July 31, 2020
I had the pleasure of being interviewed for Forrester's report The Business Impact of Design, which was published in June and recently promoted by InVision. Envisioning and designing great experiences is only one lens …
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By user
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June 25, 2020
The digital usage numbers are big right now, with analysts saying much of that uptick will stick. But I’d like to look at this through a different lens for a moment… taking a more …
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By user
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May 8, 2020

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