CXSF Keynote + Interview

This week, I’d like to share my recent CXSF keynote and interview (October 2019).

The Secret To Transformational CX Design: Your Org Chart  [podcast]
What does it take to design truly transformational, human-centric customer experiences? On this episode of What It Means, Bank of America’s Rachel Kobetz shares her insights, recorded live at CX SF.

Leading Innovation 
Innovation isn’t an idea problem. It’s everything else that gets in the way.

Tagged: cx · innovation · keynote · Perspective

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