This week, I’d like to share my recent CXSF keynote and interview (October 2019).
![](http://35.81.36.175/wp-content/uploads/2020/04/626x0w.jpg)
The Secret To Transformational CX Design: Your Org Chart [podcast]
What does it take to design truly transformational, human-centric customer experiences? On this episode of What It Means, Bank of America’s Rachel Kobetz shares her insights, recorded live at CX SF.
![](http://35.81.36.175/wp-content/uploads/2020/04/2019-cxsf-talk-1024x576.jpg)
Leading Innovation
Innovation isn’t an idea problem. It’s everything else that gets in the way.