May 1, 2021

How Design Creative Summit

I’m excited to join an awesome lineup at the HOW Design Creative Leadership Summit — focusing on emerging challenges faced by leaders in design, product, and engineering. Increase your impact by becoming an in-house intrapreneur and staying creative, productive, and sane as a leader in our new remote world.

I’ll be joined on the virtual stage with Maureen Carter (she, her, hers)Ryan RumseyArianna OrlandRania SvoronouChris WilkinsonFelix LeeDan Mall, and Stephen Gates, sharing insights and approaches on how to lead teams to get results. 

In my talk “Leading Innovation: Making Design Your Competitive Advantage”, I’ll share insights and frameworks of how to spearhead design-driven culture, followed by a 30-min Q+A.

October 21, 2019

CXSF 2019

Last week I joined other industry leaders at CXSF 2019 as a keynote speaker. Forrester holds these conferences bi-annually on each coast, bringing together a large gathering of customer experience professionals for two days of community and conversation. My talk, Leading Innovation, was a mix of best practices, lessons learned, and frameworks/structures that have influenced me over the course of my career in R+D and product/service innovation. A topic I could easily go on for hours about. My keynote ended with an abbreviated Q+A with Jenny Wise.

Later that day, I was interviewed for the What it Means podcast by Jennifer Isabella and Carrie Johnson, where we were able to take a deeper dive into some of the topics I skimmed across during my talk, like driving change in large organizations, what it takes to lead innovation, and the future of financial services.

Always thankful when someone creates sketch notes of my talks. Thanks to @letssummarize for this great one.


Design leadership and operations, building world-class organizations that integrate human-centered design to drive product innovation and customer-centric culture.

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