Design Your Week: 3 Time Management Routines For Design Leaders That Keep Your Focus On Business Impact So You Can Drive Your Most Important Priorities 

Leading large Design organizations, I’ve realized one of the most important areas to gain leverage is through time management. I’ve prototyped many approaches to streamlining my days, maintaining focus, and getting results. I’m going …
August 21, 2022
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2 min read
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Leading large Design organizations, I’ve realized one of the most important areas to gain leverage is through time management. I’ve prototyped many approaches to streamlining my days, maintaining focus, and getting results. I’m going …
August 21, 2022
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2 min read
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Throughout my career, I’ve been influenced and inspired by many people, books, and experiences that have shaped my approach to the work. But there are a few who’s philosophy and perspectives have become part …
August 20, 2022
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3 min read
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Appreciate Fast Company including me and other industry experts for our perspectives on how consumer psychology can help you identify ways to exceed expectations and drive customer satisfaction. "Deep customer insight stems from understanding …
July 23, 2022
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1 min read
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Observations from a chief design executive that apply across industries and companies. Photo by Ngai Man Yan Having the opportunity to build design orgs in some of the largest companies in the world, I’ve …
June 12, 2022
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2 min read
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Connecting competitive advantage and value to customer and business impact. As a Chief Design Officer (SVP/VP Design, Head of Design, etc.), you’re responsible for connecting the value and competitive advantage that design creates to …
May 15, 2022
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3 min read
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Customer experience has become a significant competitive advantage in the travel industry, magnified by shifts in what travelers value. We’re on the cusp of an evolution in how emerging technology will enhance the travel …
March 10, 2022
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5 min read
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Photo by Scott Webb from Pexels I prefer an experience-led product development process. I could probably write a book on this one. For now, I’ll provide the core of my POV. An experience-led process yields better outcomes. …
July 13, 2021
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2 min read
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I’m excited to join an awesome lineup at the HOW Design Creative Leadership Summit — focusing on emerging challenges faced by leaders in design, product, and engineering. Increase your impact by becoming an in-house …
May 1, 2021
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1 min read
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I had the pleasure of being featured on the Life at Expedia Group blog as part of the New Arrivals series. In this interview, I talk about my journey into Experience Design, what excites …
February 1, 2021
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1 min read
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Last week I started a new journey as Head of Design for Expedia Group. I’m energized and humbled by the opportunity to demonstrate the power of an experience-led company and to reinvent the travel industry. …
January 11, 2021
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1 min read
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Sharing this quote from Bruce Mau, co-founder of The Massive Change Network. When you're leading transformation, it's all too easy to not acknowledge what is already working. “How do you help people embrace change? …
August 14, 2020
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1 min read
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With summer in high gear, the myriad of post-pandemic reports are touting rapid change and prep for a new normal. Companies have been talking about the transformation they’ve undergone during the pandemic, including Satya Nadella stating …
July 31, 2020
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1 min read

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