Leading large Design organizations, I’ve realized one of the most important areas to gain leverage is through time management. I’ve prototyped many approaches to streamlining my days, maintaining focus, and getting results. I’m going …

Throughout my career, I’ve been influenced and inspired by many people, books, and experiences that have shaped my approach to the work. But there are a few who’s philosophy and perspectives have become part …

Appreciate Fast Company including me and other industry experts for our perspectives on how consumer psychology can help you identify ways to exceed expectations and drive customer satisfaction. "Deep customer insight stems from understanding …

Observations from a chief design executive that apply across industries and companies. Photo by Ngai Man Yan Having the opportunity to build design orgs in some of the largest companies in the world, I’ve …

Connecting competitive advantage and value to customer and business impact. As a Chief Design Officer (SVP/VP Design, Head of Design, etc.), you’re responsible for connecting the value and competitive advantage that design creates to …

Customer experience has become a significant competitive advantage in the travel industry, magnified by shifts in what travelers value. We’re on the cusp of an evolution in how emerging technology will enhance the travel …

Photo by Scott Webb from Pexels I prefer an experience-led product development process. I could probably write a book on this one. For now, I’ll provide the core of my POV. An experience-led process yields better outcomes. …

I’m excited to join an awesome lineup at the HOW Design Creative Leadership Summit — focusing on emerging challenges faced by leaders in design, product, and engineering. Increase your impact by becoming an in-house …

I had the pleasure of being featured on the Life at Expedia Group blog as part of the New Arrivals series. In this interview, I talk about my journey into Experience Design, what excites …

Last week I started a new journey as Head of Design for Expedia Group. I’m energized and humbled by the opportunity to demonstrate the power of an experience-led company and to reinvent the travel industry. …