Latest in: design
Throughout my career, I’ve been influenced and inspired by many people, books, and experiences that have shaped my approach to the work. But there are a few who’s philosophy and perspectives have become part …
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By user
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August 20, 2022
Sharing this quote from Bruce Mau, co-founder of The Massive Change Network. When you're leading transformation, it's all too easy to not acknowledge what is already working. “How do you help people embrace change? …
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By user
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August 14, 2020
I had the pleasure of being interviewed for Forrester's report The Business Impact of Design, which was published in June and recently promoted by InVision. Envisioning and designing great experiences is only one lens …
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By user
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June 25, 2020
As we evolve to an environment where design is a verb, organizations move into a level of maturity that peels away from Design is form-giving and a service, to Design is strategy. It’s no longer simply …
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By user
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February 28, 2020
Anticipatory design is all about creating delightful experiences by understanding user needs and reducing decision fatigue. Design that’s one step ahead of you, leveraging past choices to predict future decisions. But how much should …
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By user
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December 6, 2019
Human-centered design and innovation drives transformation. It’s based on the observation that the usefulness and desirability of a product or service isn’t determined by its technological sophistication, but whether people experience it as a …
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By user
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October 11, 2019
Changing behavior doesn’t happen overnight. Behavioral science is having a popularity surge as more realize its importance in designing experiences. As part of that trend, behavioral economics is gaining headlines highlighting that human decisions …
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By user
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September 27, 2019
When customers understand a clear value exchange, they are willing to pay for it. Amazon Prime started with 2-day free shipping that has evolved into something so much more. It’s really about changing customer …
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By user
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August 30, 2019
As we move from omni-channel to ubiquitous banking, we enter a world where we can eliminate friction and create banking embedded in the world around us — real-time, personalized banking when and where customers …
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By user
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August 16, 2019

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